Pi币快讯

Pi Network将新的支持门户和社区Wiki

字号+ 作者:PiNetwork资讯 来源:我爱Pi币网 2021-01-08 09:05

Pi Network将新的支持门户和社区Wiki

We are pleased to announce the new official Pi Network Support Portal & Community Wiki to help address questions or issues that Pioneers encounter in their experience with the Pi app. Read more above, and check out the new Support Portal.
我们很高兴地宣布新的官方Pi Network网络支持门户和社区Wiki,以帮助解决先驱们在使用Pi Network应用程序时遇到的问题。请阅读以上内容,并查看新的Pi币支持门户。

Pi Network Support Guide

This post is meant to help guide Pioneers on how they can get support in Pi Network.

The first place to look for answers to your questions about Pi Network, for example, how to earn Pi, or how the Pi App works, is our Frequently Asked Questions (FAQ) inside the app or on our website: minepi.com/faq. To learn more about Pi Network’s mission, vision, and long-term strategy, please view the White Paper in the app or on our website: minepi.com/white-paper.

If you have additional questions after reading the FAQ or White Paper, the Pi App chat rooms have Chat Moderators who can help provide clarification on questions and troubleshooting guidance. Pi Chat Moderators will have a purple circled M in the upper right hand corner of their messages.

After exploring the resources provided inside the app or on our official website, the Pi Network Community Wiki is the next best step. The Community Wiki pages are edited and maintained by the Pi Chat Moderator community and are not official statements of the Pi Core Team. Currently, the Community Wiki is in English, and translations into other languages offered by the Translation Task Force will be added in the future. Pi Chat Moderators will continually add more content to the Community Wiki over time. You can check out the Community Wiki here: pi.app/wiki

As a final step, there is the Pi Network Support Portal, where you can enter keywords into the search bar, which will then suggest Community Wiki pages for you to read or Email Request form. Please read the relevant Community Wiki on this issue before submitting an email request. From the Support Portal, you will be able to select the category of your question, which will allow you to send us an Email Request. On the Email Request page, there are different Request Forms for different issues, so that the appropriate information can be collected about the specific issue based on the category or topic. Check out the Support Portal here: pi.app/support

The Support Portal and Community Wiki are intended to help Pioneers troubleshoot and resolve an issue on their own before starting an Email Request. The purpose of our Email Request system is for Pioneers to report bugs and to troubleshoot bug issues with the app or your Pi account that are not covered by the Community Wiki. Due to high ticket volume, we will prioritize responding to constructive proposals and to critical issues that cannot be addressed by the FAQ, Community Wiki, or Pi Chat Moderators. The Core Team welcomes your meaningful questions and feedback, and even if you may not receive a response, your messages are monitored by Pi Core Team members.

Pi网络支持指南
 
这篇文章是为了帮助指导拓荒者如何在Pi网络中获得支持。
 
首先要查找有关Pi Network的问题的答案,例如,如何获得Pi,或Pi应用程序如何工作,请访问我们的应用程序内部或网站上的常见问题解答(FAQ):minepi.com/常见问题. 欲了解更多关于Pi币网络的使命、愿景和长期战略,请查看应用程序或我们网站上的白皮书:minepi.com/white-paper
 
如果您在阅读FAQ或白皮书后有其他问题,Pi Network应用程序聊天室有聊天主持人,他们可以帮助您澄清问题并提供故障排除指导。Pi币聊天版主会在他们留言的右上角有一个带紫色圆圈的M。
 
在探索了应用程序内部或我们官方网站上提供的资源之后,Pi Network网络社区Wiki是下一个最好的步骤。社区Wiki页面由Pi聊天版主社区编辑和维护,不是Pi核心团队的官方声明。目前,社区维基是英文的,今后还将增加翻译工作队提供的其他语言的翻译。Pi Network聊天版主将不断地向社区Wiki添加更多的内容。您可以在此处查看社区Wiki:pi.app/维基
 
作为最后一步,还有Pi币网络支持门户,您可以在搜索栏中输入关键字,然后搜索栏将建议您阅读社区Wiki页面或通过电子邮件发送请求表单。在提交电子邮件请求之前,请阅读有关此问题的相关社区Wiki。从支持门户,您可以选择问题的类别,这将允许您向我们发送电子邮件请求。在电子邮件请求页面上,针对不同的问题有不同的请求表单,因此可以根据类别或主题收集有关特定问题的适当信息。请在此处查看支持门户:pi.app/支持
 
支持门户和社区Wiki旨在帮助先驱在启动电子邮件请求之前自行解决问题。我们的电子邮件请求派币系统的目的是为先驱报告错误和解决错误的问题,与应用程序或您的派币帐户不包括在社区维基。由于高票量,我们将优先回应建设性的建议和关键问题,不能解决的常见问题,社区维基,或Pi币聊天主持人。核心团队欢迎您提出有意义的问题和反馈,即使您可能没有收到回复,Pi Network核心团队成员也会监控您的信息。

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